Take control with The COACH Program

Take control of your health with our six-month telephone support program designed for chronic health conditions.

Personalised coaching to achieve a healthier future

Our telephone health coaching program aims to help members with chronic conditions improve risk factors and achieve better health.

  • Funded by HBF as part of your hospital cover *

    Keeping well after a diagnosis leads to improved health outcomes and reduces the risk of complications

  • Tailored to your needs

    Each coaching session is customised to help you achieve your personal goals

  • Practical advice from qualified professionals

    Reliable and easy to digest information that helps you understand and take control of your health

  • Easy to access

    Telephone support scheduled to suit wherever you are located in Australia

What is the COACH program?

Meet your HBF Health Coaches

Phaedra Gurton

With seven years’ experience as a cardiac nurse Phaedra has seen first-hand how prominent heart disease is and through these life changing experiences was motivated to shift her focus to prevention. Phaedra’s goal is to empower members with the knowledge and understanding to advocate for themselves in their health journey.

Mary du Heaume

Mary has been a Member Health Coach since 2013, focusing not only on providing information and encouragement but also the support and accountability to empower real sustainable change for a positive impact on future health and wellbeing. As an Accredited Practising Dietitian Mary understands that eating is not only about what your body needs. Food is so much more, nourishing mind, body and soul.

Kate Kenny

Kate was born and raised in Perth, she has been delivering The COACH Program since 2014. Kate enjoys the challenge of communicating complex topics in an engaging way and believes if you invest some time learning more about your own health, you will reap the benefits. Kate is an Accredited Practising Dietitian and thoroughly enjoys cooking (and eating!). Kate’s guiding principle when it comes to healthy eating is that food doesn’t have to be fancy or take lots of effort to prepare to be nutritious. Simple, healthy food should be accessible and achievable for all.

How to get started

  1. Registration

    If you have received an invitation, register by completing and returning the consent form. If you haven’t received an invitation and you are interested in the program, please call our Health Programs team on 1300 886 513 to discuss your clinical suitability for the program.

  2. Schedule your call

    Once registered, an HBF Health Programs representative will contact you to arrange your first appointment.

  3. Begin

    Start your journey to better health.

FAQs about The COACH Program

Am I eligible for the program?

To be eligible you must:

  • Be 18 years or over
  • Hold an eligible hospital product
  • Currently be managing or at risk of a chronic health condition

Please call HBF Health Programs on 1300 886 513 to discuss your eligibility for the program.

Why is HBF offering the program?

We are invested in our members and want to support you to proactively manage your health and achieve the best possible health outcomes.

My GP/specialist is taking good care of me, why would I also need The COACH Program?

Working with your GP is essential for good health management, but you have the most important role to play in your health care. We aim to support you and your health goals by complementing your existing care with additional information and coaching.

What if I don’t have time to fit this in?

We are mindful of how busy life can get. A phone-based service eliminates travel time and the monthly appointments can be scheduled for your convenience. We are available Monday to Friday 8am-5pm and after-hours appointments can be accommodated upon request.

How will I benefit?

The benefits of participating in the program may differ between individuals.

Working with a health coach can help increase your understanding of health factors such as cholesterol, blood pressure, blood glucose, nutrition, and physical activity. This can help you feel more confident in your health management, which can lead to better health outcomes long term.

Does participating in The COACH Program have any impact on my health policy premiums or benefits?

No. As the holder of an eligible hospital policy The COACH Program is available at no additional cost by HBF as a way to help you manage your health and wellbeing. Participating does not impact the premiums you pay or the benefits you are entitled to under your health cover.

Find out more about The COACH Program

If you’d like to find out more about The COACH Program, call us on 1300 886 513 or email hbfhealthprograms@hbf.com.au