The choice to use particular telehealth technologies rests with individual providers and is
suitability for individual patients. Telehealth treatment must only be provided where clinically
necessary to do so in order for HBF benefits to be payable. Providers should be mindful of the
likelihood of foreseeable limitations when using technology and have procedures in place for
diagnosing and fixing equipment problems.
Providers should also ensure that there are additional procedures in place for conducting the
that the basic requirements of telehealth are met. This also should include the clinical aspects
confidentiality, patient consent and risk management.
Telehealth treatment must be delivered in accordance with the relevant association and/or
HBF does not require the member to be undergoing an existing course of treatment or to have an
with the provider to be eligible for telehealth benefits. HBF does not require telehealth
recommended by the member’s GP.
HBF benefits for telehealth treatment are only payable where the treatment is delivered via
communication (i.e. in real time).
Contact the HBF Ancillary Provider Relations team via firstname.lastname@example.org.