Year at a glance

As a not-for-profit health fund, members are at the heart of everything we do. Learn how we delivered in the moments that mattered in 2020.

Supporting our members

Throughout 2020, we’ve been able to show what being a member-based organisation truly means.

The interests of our members and the wider community have become more important to us than ever, as has the need to provide access to the best and most affordable healthcare in Australia.

0%

premium increase in 2020

We're the only major health fund to have cancelled our premium increase in 2020 for all of our members.

More value and convenience

A new mobile app

to make it easier to engage with us

HBF expanded across Australia

with the launch of our family of quokkas and three kiosks in Melbourne

New suite of extras

providing more value, choice and flexibility

Support when members needed us most

Fully covered flu vaccinations

More than 55,000 fully covered flu vaccinations, thanks to our alliance with Pharmacy 777
$3.1m in hardship support

$3.1m in assistance to members experiencing financial hardship
(as at 30 October 2020)
Teddy bears, flowers and gift cards

Delivered 1,425 teddies and flowers to members who gave birth during the COVID-19 pandemic, and gave 7,550 long‑standing members gift cards to acknowledge their loyalty
Conversations with members

More than one million conversations with members, offering personalised support and advice through our call centre and branches

Playing our part in the community

More than $1m

shared between nearly 200 charities, including Anglicare, Royal Flying Doctor Service, Red Cross, Foodbank, The Salvation Army, Silver Chain and On My Feet
$2.5m

to the Government’s COVID-19 DETECT Snapshot Program to identify asymptomatic COVID-19 cases in our community
$45,000

shared between 10 charities, thanks to workplace giving donations from the pockets of HBF employees
$300,000

for a three-year Community Partnership with UWA and Young Lives Matter – supporting a study on pharmacogenomics-guided therapy for patients with mental illness
200

presents donated due to the generosity of HBF employees to the Wanslea Christmas Gift Appeal, for children in foster care