COVID-19 payments to members
HBF is returning $42 million to members who held Hospital and/or Extras cover between 25 March 2020 and 30 June 2020.
See how HBF uses, manages, stores and discloses your personal information.
We are HBF Health Limited ABN 11 126 884 786. At HBF, we exist to deliver for our members in the moments that matter. We
achieve this by providing our members with products and services including private health insurance and health and
wellness services. References to ‘HBF’, ‘us’ or ‘our’ include all businesses and subsidiaries owned by HBF Health
Personal information of contact persons (Contacts) nominated by a client of HBF (Client) for the purposes of HBF's
Corporate Health Program will be collected and used by HBF to administer, review and improve HBF's Corporate Health
Program, including to manage HBF's relationship with Contacts and the Client, provide Contacts and the Client with
information about the Corporate Health Program, conduct client satisfaction surveys and verify and update information
held by HBF. HBF may collect personal information of Contacts from third parties such as the Client. HBF may also
disclose personal information of Contacts to organisations such as the Client and HBF's service providers such as
customer experience and market research companies.
Generally, HBF uses systems and customer teams located within Australia. However, HBF may also use service providers who
store personal information overseas. This means personal information may be transferred as part of commercial
arrangements between HBF and its service providers. Service providers located overseas may also be able to access your
personal information which is stored in Australia. At the time of the publication of this statement, the territories in
which HBF either transferred or intends to transfer personal information may include the United States, United Kingdom
If personal information is not provided to HBF as requested, HBF may not be able to administer the Corporate Health
information about how HBF handles personal information including how to seek access to or correct personal information,
or submit a privacy complaint and how that complaint will be handled. Please contact us by mail at HBF Privacy Officer,
GPO Box C101, Perth WA 6839 or by telephone on 133 423 in relation to any queries about the manner in which personal
information is handled by HBF.
Please note that if a Contact is also an HBF member, HBF will handle personal information collected in the course of the
Contact's membership in accordance with HBF's Private Health Insurance Collection Statement.
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