COVID-19 payments to members
HBF is returning $42 million to members who held Hospital and/or Extras cover between 25 March 2020 and 30 June 2020.
1. HBF Health Limited User ID No. 702 (Debit User) will initiate direct debit payments in the manner referred to in the member agreement and shown on the Policy Certificate.
2. Debit payments will be made when due. HBF will not issue individual confirmation of payments made.
3. The first deduction may be for more or less than the regular payment amount to ensure membership is financial. The date and amount of the initial deduction will be agreed on by HBF and the member at the time the direct debit arrangements are set up. HBF will send written confirmation of the first deduction amount within 14 days of direct debit payments being set up.
4. If the member is uncertain as to when the debit will be processed to the member’s account, he/she/they should contact HBF or their financial institution.
5. HBF will give the member at least 14 days written notice if HBF proposes to vary details of this arrangement, including the amount and frequency of payments.
6. If the member wishes to defer any payment or alter any of their account details, the member must contact HBF at least 48 hours prior to the payment being debited on 133 423 or write to HBF at GPO Box 1700, Perth WA 6809.
7. Any queries concerning disputed debit payments must be directed to HBF in the first instance. Members may obtain details of the direct debit process by contacting HBF on 133 423 or in writing to GPO Box 1700, Perth WA 6809. Claims in respect of any dispute may also be directed to the member’s own financial institution.
8. Direct debiting is not available on the full range of accounts at all financial institutions. If the member has any doubts about signing up to this agreement, he/she/they should contact their financial institution.
9. The member should ensure that the account details provided are correct by checking them against a recent statement from the financial institution at which the account is held.
10. By requesting direct debit payments, the member warrants and represents that he/she/ they is/are authorised to request the debiting of payments from the specified account.
11. It is the responsibility of the member to have sufficient cleared funds available in the account to be debited to enable debit payments to be made in accordance with their direct debit request.
12. If a debit payment is due on any non-business day, the payment will be made on the next business day. Your financial institution may withdraw the amount earlier.
13. If a debit payment is returned unpaid, HBF will automatically attempt to debit the member’s account again. The member may be charged a fee for each unpaid item by their financial institution. Any fees or charges incurred as a result of insufficient funds will be the responsibility of the member.
14. Members wishing to cancel their direct debit authority or to stop individual debit payments must contact HBF by calling us on 133 423 or by writing to HBF at GPO Box 1700, Perth WA 6809 or contacting their financial institution directly at least 48 hours before the payment is due to be debited.
15. Except to the extent that disclosure is necessary in order to process debit payments, investigate and resolve disputed transactions or is otherwise required by law, HBF will keep details of the member’s account and debit payments confidential.
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