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myHBF Terms and Conditions

The following information will help you get set up and covered to access myHBF.

As you’re using a secure online area, please make sure you read the terms and conditions below and once you agree to the conditions, we hope you enjoy using myHBF.

By accessing or using myHBF, you agree to be bound by the HBF website terms of use ("Terms of Use"), which constitute a legal agreement between you and HBF. Unfortunately we can’t allow you to use myHBF if you don’t agree to the Terms of Use.

Registering for myHBF

Some of the services offered within the myHBF section of the www.hbf.com.au website are only available to current HBF Members who have registered for a myHBF Account (an "Account"). To register for an Account you must:

  • be a current HBF member
  • complete the website registration form by entering your HBF membership number, first name, surname, date of birth and suburb, then nominating a valid email address; and
  • submit the completed registration form to us.

When you successfully complete the registration process and open an Account, you will become a "Registered Member". Please remember to keep your password secure and confidential. Please notify us immediately (at memberservices@hbf.com.au) of any unauthorised use of your Account or any other breach of security.

Any failure to keep your password secure and confidential may result in unauthorised use of myHBF and the transfer of or access to unauthorised information in your name. Until we are notified to the contrary, we act on the basis that any information submitted in conjunction with your password originates from or is authorised by you and is binding on you, whether or not that is the case.

We won't be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge or consent.

You must only access myHBF using your own HBF membership number and password and must ensure that you log off at the end of each session. You must not attempt to access myHBF using another person's HBF membership number and password without the express authorisation of that person.

What happens if I am no longer a member?

Even if in the future, you're not a current HBF member, you will still be able to access myHBF and view your previous policy details.

Cancelling your myHBF account

You're not able to cancel your myHBF account.

HBF also reserves the right to cancel your Account at its sole discretion. If you believe that your Account has been cancelled by mistake, please contact enquiries@hbf.com.au

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