COVID-19 payments to members
HBF is returning $42 million to members who held Hospital and/or Extras cover between 25 March 2020 and 30 June 2020.
The following information will help you get set up and covered to access myHBF.
As you’re using a secure online area, please make sure you read the terms and conditions below and once you
agree to the conditions, we hope you enjoy using myHBF.
Use"), which constitute a legal agreement between you and HBF. Unfortunately we can’t allow you to use
Some of the services offered within the myHBF section of the www.hbf.com.au
website are only available to current HBF Members who have registered for a myHBF Account (an "Account").
To register for an Account you must:
When you successfully complete the registration process and open an Account, you will become a "Registered
Member". Please remember to keep your password secure and confidential. Please notify us immediately (at
firstname.lastname@example.org) of any unauthorised use of your Account or any other
breach of security.
Any failure to keep your password secure and confidential may result in unauthorised use of myHBF and the transfer
of or access to unauthorised information in your name. Until we are notified to the contrary, we act on the basis that
any information submitted in conjunction with your password originates from or is authorised by you and is binding on
you, whether or not that is the case.
We won't be liable for any loss that you may incur as a result of someone else using your password or account,
either with or without your knowledge or consent.
You must only access myHBF using your own HBF membership number and password and must ensure that you log off at
the end of each session. You must not attempt to access myHBF using another person's HBF membership number and
password without the express authorisation of that person.
Even if in the future, you're not a current HBF member, you will still be able to access myHBF and view your
previous policy details.
You're not able to cancel your myHBF account.
HBF also reserves the right to cancel your Account at its sole discretion. If you believe that your Account has been
cancelled by mistake, please contact email@example.com
We need to confirm your location to show you the correct content, products and pricing.
Our products and prices differ from state to state. So we need to make sure you're looking at the right information to give you an accurate quote.
Content, products and pricing information is different if you live in Western Australia.
The product you’ve selected isn’t available for purchase in your state.
If you change location, we'll reset your quote and refresh the page to show you the content, products and pricing relevant to your location.