New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS or Smart Health terminal for your covered extras services.*
We can help you manage your cover online.
Follow these steps to access a copy of your Policy Certificate online. This document summarises your level of cover, who’s covered, payment details and any additional information that applies to your policy.
Visit hbf.com.au and select the ‘Login’ link from the top right-hand side.
From the dashboard, go to the ‘My details’ drop-down menu.
Select ‘Request a document’ link and choose ‘Policy Certificate’ from the document type question.
Select ‘Create policy certificate’ to confirm your request.
Your document will be downloaded through your browser. Alternatively, you can select ‘My inbox’ in myHBF to access your recent downloads or health insurance documents.
Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.
All documents from the last 3 years are available on the app. If you need a specific document, it’s recommended to use your myHBF account.
We need to confirm your location to show you the correct content, products and pricing.
If you change location, we'll reset your quote and refresh the page to show you the content, products and pricing relevant to your location.