New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS or Smart Health terminal for your covered extras services.*
We can help you manage your cover online.
Looking for details on past claims? Use our simple guide to view your claims history online or through the HBF App.
Visit hbf.com.au and select the ‘Login’ link from the top right-hand side.
From the dashboard, go to the ‘Claiming’ drop-down menu.
Choose the ‘Claims history’ link. Use the filters to show your past benefit and claims history by calendar year, claim type or member on your policy.
New claims may take up to 10 business days to display. If your claim is over 7 years old, please contact us.
Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.
Scroll to the bottom and tap on ‘View your claims history’ link. Use the filters to show your past benefit and claims history by calendar year, claim type or member on your policy.
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