Changes to payment methods

What’s changing with payments?

We are making changes to our payment methods and from 1 September 2022, we will no longer accept or issue cheque or money order payments.

This means that from 1 September 2022, if you currently pay your premiums by cheque or money order, you will need to choose a new payment method. We have a range of alternative payment options you can choose from.

This move away from cheques also means that you will no longer receive any claims, benefit payments, or premium refunds by cheque.

Find answers to some frequently asked questions below.

Why is this change happening?

Removing cheques supports a more sustainable approach to payment methods which will benefit all our members. Cheques are slower, harder to track and can be vulnerable.

Paying electronically is secure, faster and more cost effective.

I currently pay by cheque, what are other ways to pay?

We have a range of payment options available, you can choose to set up direct debit payments, pay online, in-person or over the phone. Payment options include:

  • Set up direct debit payments
  • Call 1300 729 423 to pay securely by MasterCard or Visa
  • Make a manual payment online with a debit or credit card
  • Make a BPAY payment directly from your bank’s website or App
  • In-person at your nearest branch by Visa or Mastercard

You can also prepay your policy up to 18 months in advance, which could mean avoiding an increase in your health insurance premiums until the date you’ve paid up to. Please contact us to pre-pay your account.

What are the benefits of direct debit?

Paying by direct debit is the easiest way to make sure your premiums are always paid on time, with premiums automatically deducted from your bank, building society, credit union or credit card account (MasterCard or Visa) on a specified date. You can also make sure the payments suit you by selecting your preferred deduction frequency, such as fortnightly, monthly, quarterly, half yearly, or annually.

With direct debit you may be able to receive 4% discount on your premium, depending on your policy held. Contact HBF to find out if you’re eligible.

How do I set up direct debit payments?

To set up direct debit in myHBF, log in to myHBF, select Payments from the top navigation menu and then Edit Payment Details. Scroll down to Account Details and update your details there. To set up direct debit on the HBF app, open the app and select payments in the bottom navigation menu and then tap on ‘Update how I pay’ and update your details.

Alternatively, you can call us on 133 423 or visit your nearest HBF branch. We'll be happy to help. Once your direct debit has been set up with your preferred frequency, the designated amount will simply be deducted from your account on your chosen date.

How will I receive payment from HBF?

This move away from cheques also means that you will no longer receive any claims, benefit payments, or premium refunds by cheque. We can add or update your bank account information so your next claim can be paid directly into your nominated bank account.

This means you will receive your payments faster and more securely.

To set up direct credit in myHBF, log in to myHBF, select Payments from the top navigation menu and then Edit Payment Details. Scroll down to Direct Claims Payments and update your details there.

To set up direct credit on the HBF app, open the app and select payments in the bottom navigation menu and then tap on ‘Update how HBF pays me’ and update your details.

You can add or update your bank account details securely and easily online through your myHBF account or in the HBF App or simply call us on 133 423 or visit a local HBF branch.

Do you have a privacy policy to protect my bank or credit card details?

We process personal and payment details on a daily basis and are committed to ensuring that the privacy and security of our members’ personal information is fully protected. We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act.

The HBF Privacy Policy gives a summary of how HBF handles personal information. For comprehensive information on how we collect, hold, use and disclose your personal data, see our new Privacy Collection Statement.

What if I have further questions?

If you’d like to talk to us about your payment options, we’re here to help. Simply call us on 133 423, visit your local branch or chat to us online.