New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS or Smart Health terminal for your covered extras services.*
We have made changes to the way we accept and make payments:
We’ve put together some information to help you make the change to other payment options.
If you pay your premiums by cheque or money order, you will need to choose a new payment method from 1 September 2022. We have a range of payment options available:
From 14 October 2022, you will also no longer receive any claims benefit payments or premium refunds by cheque and will need to provide your Direct Credit details to receive payments.
You can also prepay your policy up to 18 months in advance, which could mean avoiding an increase in your health insurance premiums until the date you’ve paid up to. Please contact us to pre-pay your account.
Removing cheques supports a more sustainable approach to payment methods which will benefit all our members. Cheques are slower, harder to track and can be vulnerable.
Paying electronically is secure, faster and more cost effective.
Paying by direct debit is the easiest way to make sure your premiums are always paid on time, with premiums automatically deducted from your bank, building society, credit union or credit card account (MasterCard or Visa) on a specified date. You can also make sure the payments suit you by selecting your preferred deduction frequency, such as fortnightly, monthly, quarterly, half yearly, or annually.
With direct debit you may be able to receive 4% discount on your premium, depending on your policy held. Contact HBF to find out if you’re eligible.
To set up direct debit in myHBF, log in to myHBF, select Payments from the top navigation menu and then Edit Payment Details. Scroll down to Account Details and update your details there. To set up direct debit on the HBF app, open the app and select payments in the bottom navigation menu and then tap on ‘Update how I pay’ and update your details.
Alternatively, you can call us on 133 423 or visit your nearest HBF branch. We'll be happy to help. Once your direct debit has been set up with your preferred frequency, the designated amount will simply be deducted from your account on your chosen date.
This move away from cheques also means that you will no longer receive any claims benefit payments or premium refunds by cheque. The only payment option for refunds is Direct Credit which means we will be unable to pay any refunds until we receive your direct credit details.
We can add or update your bank account information so your next claim can be paid directly into your nominated bank account. This means you will receive your payments faster and more securely.
To set up direct credit in myHBF, log in to myHBF, select Payments from the top navigation menu and then Edit Payment Details. Scroll down to Direct Claims Payments and update your details there.
To set up direct credit on the HBF app, open the app and select payments in the bottom navigation menu and then tap on ‘Update how HBF pays me’ and update your details.
You can add or update your bank account details securely and easily online through your myHBF account or in the HBF App or simply call us on 133 423 or visit a local HBF branch.
In preparation for the removal of cheques, we applied a ‘hardgate’ to digital claiming via the app and myHBF. This means that you will be unable to submit a claim digitally until Direct Credit details have been added to your policy. Once you add your Direct Credit details, you will be able to submit your claim for processing.
We process personal and payment details on a daily basis and are committed to ensuring that the privacy and security of our members’ personal information is fully protected. We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act.
If you’d like to talk to us about your payment options, we’re here to help. Simply call us on 133 423, visit your local branch or chat to us online.
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