New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS or Smart Health terminal for your covered extras services.*
During a recent review, we identified several processing errors which we are taking action to rectify. These errors relate to incorrect calculations impacting either a claim or the misapplication of a discount within a 10-year period. If you were impacted, you would have been advised of the error and refund payment by email or letter. We may have provided you with a cheque (prior to 14 October 2022) or an electronic funds transfer to the nominated bank account on record.
We have applied an interest rate based upon how long ago your relevant error occurred. These interest rates are set out in the table below:
These rates are based on statutory interest rates as determined under applicable legislation. If you would like to know more information about when your error occurred, please contact us on 133 423 or visit your local branch.
Please call us on 133 423 and we’ll help rectify this issue.
You may have been issued with a cheque as we don’t have your direct credit details on record or you are no longer an HBF member. If you are unable to cash your cheque, please call us asap on 133 423 to arrange an electronic funds transfer.
Note: HBF no longer issues or accepts cheques. If you are unable to bank a cheque you previously received from HBF, please call us on 133 423 to arrange an electronic funds transfer.
Please call us on 133 423 and we’ll help investigate this issue.
We have liaised with all relevant agencies regarding this remediation (such as any applicable Australian Government rebate changes), so want to reassure you that no further action is required. However, if you have any questions please don’t hesitate to contact us contact us on 133 423 or visit your local branch.
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