COVID-19 payments to members
HBF is returning $42 million to members who held Hospital and/or Extras cover between 25 March 2020 and 30 June 2020.
During a recent review, we identified several processing errors which we are taking action to rectify. These errors relate to incorrect calculations impacting either a claim or the misapplication of a discount within a 10-year period. If you were impacted, you would have been advised of the error and refund payment by email or letter. We may have provided you with a cheque or an electronic funds transfer to the nominated bank account on record.
The refund payment will include interest. Based upon when the processing error occurred, we have applied the following interest rate to your refund.
These rates are based on statutory interest rates as determined under applicable legislation. If you would like to know more information about when your error occurred, please contact us on 133 423 or visit your local branch.
Please call us on 133 423 and we’ll help rectify this issue.
You may have been issued with a cheque as we don’t have your direct credit details on record or you are no longer an HBF member. If you are unable to cash your cheque, please call us asap on 133 423 to arrange an electronic funds transfer.
Please call us on 133 423 and we’ll help investigate this issue.
We have liaised with all relevant agencies regarding this remediation (such as any applicable Australian Government rebate changes), so want to reassure you that no further action is required. However, if you have any questions please don’t hesitate to contact us contact us on 133 423 or visit your local branch.
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