member updates

At HBF, we are continuing to monitor the latest developments relating to COVID-19. We want to assure our members that despite unprecedented times, we are here to help.

COVID-19 support

RAT Requirements in Hospitals

In light of Covid infections across the country, Hospitals and some other medical facilities may be required to screen and test patients for Covid-19 via a RAT on the date of admission in line with State Government guidelines.

In all instances where a charge has been applied, HBF expect the following minimum standards to be applied:

  • Each member is provided with clear guidance on preadmission requirements before presenting at the hospital for admission;
  • Members are provided with choice as to whether they supply their own test; and
  • If fees are charged for provision of a RAT kit that these fees are reasonable and does not exceed $20.

Public hospitals will not charge for testing.

Financial hardship support

If you’re an eligible # member experiencing temporary financial hardship or are facing any unforeseen circumstances, there are ways we can help. To find out more, please call us on 133 423 or chat to us online.

Learn more about financial hardship support
Accessing health services through phone or video

To ensure that we are there for our members in the moments that matter, HBF has introduced benefits for certain Psychology, Clinical Psychology, Physiotherapy, Occupational Therapy, Speech Therapy, Dietetics, Nutrition and Exercise Physiology treatments when delivered via phone or video (also known as telehealth treatments).

Normal waiting periods, exclusions, benefits and limits apply.

Learn more about telehealth

We're here to help you stay well

Here are some handy ways to connect with us and manage your health cover.


Manage your health cover anywhere with the HBF App. Download today from the Apple App Store or Google Play Store.


We’re here to take your calls, so if you would prefer to speak to us over the phone, call 133 423. To view our latest call centre hours, visit our contact page.


You can manage your health cover online through myHBF, you can also message us during business hours on our website by clicking the chat now button.


In response to the State Government’s COVID-19 restrictions, we've temporarily paused face-to-face service at our branches in the Perth and Peel regions.

Department of Health advice

To help stop the spread of COVID-19, the Department of Health advises we should all practise good hygiene and social distancing.

Wash your hands

Wash your hands with soap and water for at least 20 seconds. If that is not available use an alcohol-based hand sanitiser.

Coughing or sneezing

Coughing or sneezing into a tissue or a flexed elbow.

Keep your distance

Practice social distancing and follow the limits for public gatherings.

As the COVID-19 situation rapidly evolves, please check the Department of Health website or the World Health Organisation website, for the most up to date information. If you have any questions about symptoms, testing, treatment and how to self-isolate please speak with your local health care professional or visit the Department of Health website.