Achieve mental wellbeing goals with HBF Mind Matters

Access a tailored plan to support recovery and mental wellbeing.

Personalised recovery support to achieve your mental wellbeing goals.

The HBF Mind Matters program is delivered over 6-9 months by a team of health professionals from Mind Australia who can assist you in identifying and achieving positive life goals.

Fully covered for eligible HBF members ^

Eligible members with select hospital cover can access the program at no additional cost.

Tailored to your needs

Everyone’s mental health recovery pathway is unique to them, and your lead mental health professional will work with you to tailor a recovery plan that suits your personal situation and wellbeing goals.

Practical advice from qualified mental health professionals

HBF Mind Matters is delivered in partnership with Mind Australia’s team of health professionals who have specialised expertise in diagnosing and treating people with mental health and wellbeing challenges.

Easy to access

Treatment and support can be delivered in different ways. The sessions can be delivered via secure video or phone call, or in-person at your home depending on your location.

How to get started

  1. Registration

    If you have received an invitation, our program delivery partner Mind Australia will attempt to contact you to discuss how the program might assist your recovery pathway. If you haven't received an invitation and are interested in the program, please call our Health Programs team on 1300 886 513 to discuss your clinical suitability.

  2. Schedule your assessment

    A Mind Australia mental health professional will be assigned to you and schedule an initial assessment via telehealth or in-person at home depending on your location and preferences.

  3. Begin

    Access up to 16 therapy sessions to guide your mental wellbeing recovery journey.

FAQ's about the HBF Mind Matters program

How do I know if I am eligible for the program?

To be eligible for the fully covered^ program you must:

  • Be aged between 18 and 64 years
  • Have a diagnosed mental health condition
  • Have paid up to date eligible^ Gold, Overseas or Prime Package Silver Plus hospital covers and have served the 2-month waiting period for hospital and psychiatric services
  • Have experienced one or more overnight admissions to a private hospital for mental health treatment in the past 12 months

Where can I access mental health support if I don’t meet the eligibility criteria?

HBF’s Mental Health Hub includes a range of insightful articles and resources to support mental wellbeing.

The Australian Department of Health Head to Health website brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources.

HBF offers a range of extras products that include cover for psychology services. Visit HBF extras insurance or call 133 423 to discuss a level of cover that meets your needs.


Find out more about HBF Mind Matters

If you’d like to find out more about HBF Mind Matters, call us on 1300 886 513 or email us at