Understand your hospital and medical bills
Your hospital and specialists may send you multiple, independent bills depending on how many services you received - and they may come at different times. Wherever we can, we will take care of paperwork and payments to save you the added stress and worry.
Hospital accommodation bills are usually sent directly to us. However, there are a couple of scenarios where you might receive a bill:
- If your hospital doesn’t have an agreement with HBF, you’ll receive a bill and will need to submit a claim to us afterwards.
- If you have to pay an excess, co-payment or if you received services which aren’t covered on your policy, you will need to pay these costs out of your own pocket.