Joint Procedure Claims
HBF has become aware that we inadvertently informed two members that they were not eligible to claim for certain types of joint surgery, when they may have been eligible to claim. Based on our analysis we believe only a small number of members were impacted and we have taken steps to fix the issue to prevent it from occurring again.
After becoming aware of the issue, we are getting in touch with relevant policyholders to identify any other members who were impacted. If you believe you were affected by this issue, please consider the information below.