Ancillary providers

Information for ancillary providers and registration requirements with HBF.

HBF ancillary provider information

HBF will only pay benefits to eligible members for ancillary goods and services provided by Approved Providers.

All ancillary providers must adhere to the HBF Fund Rules and HBF Approved Provider Terms and Conditions as part of their registration with HBF.

 Important update: HBF has temporarily introduced benefits for some telehealth services.

Telehealth information

Registration information

In order to be registered as an Approved Provider with HBF, providers must meet our registration requirements. To determine what requirements apply to you please select your profession below:

HBF Approved Provider Terms and Conditions

These terms and conditions apply to any provider who accepts payment of benefits from HBF for any ancillary treatment, or where a member claims a benefit from HBF for any ancillary treatment provided by the provider.

Providers are encouraged to visit the HBF website regularly to view the current terms and conditions, which may be amended from time to time.

View our Approved Provider Terms and Conditions.

Updating your nominated bank account

If you are already registered with HBF and would like to add or amend your bank account details, you will need to complete the Ancillary Provider Nominated Bank Account form. Once completed, please return your signed form via email to When your form is processed you will receive a confirmation email.

Change of nominated bank account form

Contact details

For all ancillary registration queries please feel free to contact our provider registration team. For any Member Plus specific queries, please contact our ancillary provider relations team.

HBF provider registration

(08) 9265 6125 8am-4pm AWST*

*Monday – Friday – Closed public holidays

HBF ancillary relations

(08) 9265 8878 8am-4pm AWST*

*Monday – Friday – Closed public holidays