Ancillary providers

Information for ancillary providers and registration requirements with HBF.

HBF ancillary provider information

HBF will only pay benefits to eligible members for ancillary goods and services provided by Approved Providers. These are providers that comply with the "Terms applicable to ancillary providers" and the registration requirements relevant to their profession.

Telehealth benefits: HBF now offers benefits for some telehealth services on a permanent basis.

Telehealth information

 We’re here to help: We’ve improved our processes so it’s now easier for ancillary providers to contact us.

Call us directly on 1300 810 475

Terms applicable to ancillary providers

All ancillary providers must adhere to the:

  • HBF Fund Rules; and
  • Terms and conditions applicable to their relationship with us as either:
    • a Member Plus Provider or Participating Provider, in which case the terms of that agreement applies to each party; or
    • any other ancillary provider, in which case the HBF Approved Provider Terms and Conditions apply as detailed below.

The HBF Approved Provider Terms and Conditions applies to ancillary providers:

  • who are not Member Plus Provides or Participating Providers;
  • who accept payment of benefits from HBF for any ancillary treatment; or
  • where an eligible member claims a benefit from HBF for any ancillary treatment provided by that ancillary provider.

Ancillary providers must read and ensure they comply with the terms and conditions applicable to their relationship with HBF in order for us to pay benefits for the goods and services they provide.

Select your ancillary type

In order to be registered as an Approved Provider with HBF, providers must meet our registration requirements. To determine what requirements apply to you please select your profession below:

Privacy

The HBF Collection Statement: Providers/Health Practitioners applies to all ancillary providers and sets out how we collect, use and disclose the personal information of health providers. We collect provider information from a variety of sources including Medicare, HICAPS and the Australian Regional Health Group (ARHG).

Collection Statement: Providers/Health Practitioners HBF Privacy Policy

Ancillary providers should read the HBF Collection Statement: Providers/Health Practitioners to understand how we manage their personal information and can also refer to the HBF Privacy Policy.

Updates to Terms and Privacy

We encourage ancillary providers to regularly visit our website to view any updates to the terms which apply to their relationship with us, including the Collection Statement: Providers/Health Practitioners which may be amended from time to time.

Updating your nominated bank account

If you are already registered with us and would like to add or amend your bank account details, you will need to complete the Ancillary Provider Nominated Bank Account form.

Once completed, please return your signed form via email to provreg@hbf.com.au. When your form is processed you will receive a confirmation email.

Change of nominated bank account form

How do I update my information listed on HBF’s Provider Search tool and/or the HealthShare website?

To update your details on both the HBF Provider Search tool and HealthShare’s website, please contact HealthShare directly.

Contact details

For all ancillary registration queries please feel free to contact our provider registration team. For any Member Plus specific queries, please contact our ancillary provider relations team.

HBF ancillary registration

1300 810 475
provreg@hbf.com.au
Contact hours: 8am-4pm AWST*

*Monday – Friday – Closed public holidays

HBF ancillary relations

1300 810 475
ancillaryproviders@hbf.com.au
Contact hours: 8am-4pm AWST*

*Monday – Friday – Closed public holidays

General Support

1300 810 475
Contact hours: 8am-4pm AWST*

*Monday – Friday – Closed public holidays