Take control with The COACH Program

Take control of your health with our six-month telephone support program designed for chronic health conditions.

Personalised coaching to achieve a healthier future

Our telephone health coaching program aims to help members with chronic conditions improve risk factors and achieve better health.

  • Funded by HBF as part of your hospital cover *

    Keeping well after a diagnosis leads to improved health outcomes and reduces the risk of complications

  • Tailored to your needs

    Each coaching session is customised to help you achieve your personal goals

  • Practical advice from qualified professionals

    Reliable and easy to digest information that helps you understand and take control of your health

  • Easy to access

    Telephone support scheduled to suit wherever you are located in Australia

Meet your HBF Health Coaches

Kate Kenny

Kate graduated from Edith Cowan University (ECU) with a Master of Nutrition & Dietetics in 2013. Kate enjoys the challenge of communicating complex topics in an engaging way and believes if you invest some time learning more about your own health, you reap the rewards.

Mary Du Heaume

Mary is an Accredited Practising Dietitian. With over 8 years’ experience as a cardiac health coach, Mary is committed to helping members achieve their best health by providing practical information and support while being kind and respectful.

How to get started

  1. Registration

    If you have received an invitation, register by completing and returning the consent form. If you haven’t received an invitation and you are interested in the program, please call our Health Services team on 1300 886 513 to discuss your clinical suitability for the program.

  2. Schedule your call

    Once registered, an HBF Health Services representative will contact you to arrange your first appointment.

  3. Begin

    Start your journey to better health.

FAQs about The COACH Program

Am I eligible for the program?

To be eligible you must:

  • Be 18 years or over
  • Hold an eligible hospital product
  • Currently be managing or at risk of a chronic health condition

Please call HBF Health Services on 1300 886 513 to discuss your eligibility for the program.

Why is HBF offering the program?

We are invested in our members and want to support you to proactively manage your health and achieve the best possible health outcomes.

My GP/specialist is taking good care of me, why would I also need The COACH Program?

Working with your GP is essential for good health management, but you have the most important role to play in your health care. We aim to support you and your health goals by complementing your existing care with additional information and coaching.

What if I don’t have time to fit this in?

We are mindful of how busy life can get. A phone-based service eliminates travel time and the monthly appointments can be scheduled for your convenience. We are available Monday to Friday 8am-5pm and after-hours appointments can be accommodated upon request.

How will I benefit?

The benefits of participating in the program may differ between individuals.

Working with a health coach can help increase your understanding of health factors such as cholesterol, blood pressure, blood glucose, nutrition, and physical activity. This can help you feel more confident in your health management, which can lead to better health outcomes long term.

Does participating in The COACH Program have any impact on my health policy premiums or benefits?

No. As the holder of an eligible hospital policy The COACH Program is available at no additional cost by HBF as a way to help you manage your health and wellbeing. Participating does not impact the premiums you pay or the benefits you are entitled to under your health cover.
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Find out more about The COACH Program

If you’d like to find out more about The COACH Program, call us on 1300 886 513 or email hbfhealthservices@hbf.com.au