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The COACH Program

Take control of your health with our six-month telephone support program designed for chronic health conditions.
Enquiry form

What is the COACH program?

Our telephone health coaching program aims to help members with chronic conditions improve risk factors and achieve better health.

Funded by HBF as part of your hospital cover

With no additional fees to worry about, you can focus on what’s important.

Achieve a healthier future

Shown to improve long term health outcomes by maintaining healthy habits#.

Tailored to your needs

Each coaching session is customised to help you achieve your personal goals.

Practical advice from qualified HBF health coaches

Easy to digest information to help you understand and effectively manage your health.

Easy to access

Telephone appointments scheduled to suit you anywhere in Australia.

Referring health providers

To refer your patient, please complete the form via the link below.
Refer a patient

If you wish to discuss a member’s suitability for The COACH Program, please contact us on 1300 886 513 or email the HBF Health Programs team.

Meet your HBF health coaches

Phaedra Gurton's profile picture

Phaedra Gurton

With seven years’ experience as a cardiac nurse Phaedra has seen first-hand how prominent heart disease is and through these life changing experiences was motivated to shift her focus to prevention. Phaedra’s goal is to empower members with the knowledge and understanding to advocate for themselves in their health journey.
Mary du Heaume's profile picture

Mary du Heaume

Mary has been a Member Health Coach since 2013, focusing not only on providing information and encouragement but also the support and accountability to empower real sustainable change for a positive impact on future health and wellbeing. As an Accredited Practising Dietitian Mary understands that eating is not only about what your body needs. Food is so much more, nourishing mind, body and soul.
Perri Yiu's profile picture

Perri Yiu

Perri is a Member Health Coach who is passionate about empowering members to live happy and healthy lives. She believes that health is a complete state of physical, mental and social wellbeing, which may look different for everyone, and is here to help you find what that means for you. Perri supports you in becoming the expert on your health by equipping you with the knowledge, skills and confidence to make the best health decisions for yourself. Her empathetic and non-judgemental approach ensure that you feel supported and understood throughout your health journey. As a food-loving Accredited Practising Dietitian, Perri has helped many clients discover that good health and enjoying foods you love can go hand in hand.
Brianna Boljevac's profile picture

Brianna Boljevac

Brianna is an Accredited Practicing Dietitian and Health Coach with a love for helping people take their health into their own hands. She values the importance of providing knowledge, guidance, accountability and encouragement to all her clients in order to optimise their health and wellbeing in a sustainable way. Brianna believes that “diets” aren’t the answer, and takes a balanced, nourishing approach to nutrition.

How to get started

Take control of your health with three easy steps.

Register

If you’ve received an invitation from HBF please complete and return the consent form. Alternatively, contact the HBF Health Programs team to see if the program is right for you.

Schedule your first appointment

After you have registered your interest an HBF Health Programs representative will contact you to schedule a suitable time for your first phone appointment.

Begin

Under the guidance of your health coach, you’re ready to start The COACH Program and take control of your health.

To be eligible you must:

  • Be 18 years or over
  • Hold an eligible hospital product
  • Currently be managing or at risk of a chronic health condition (including conditions like prediabetes, type 1 diabetes, type 2 diabetes, cardiovascular disease, chronic obstructive pulmonary disease, and peripheral vascular disease)
  • Additional eligibility criteria may apply

If you would like to find out more about The COACH Program or check your eligibility, please visit the program page, call us on 1300 886 513 or fill out our Health Support Program enquiry form.

HBF are committed to supporting the health and wellbeing of our members. The COACH Program has been designed to inform and support you to proactively manage your health and achieve the best possible health outcomes.

Working with your GP is essential for good health management, but you have the most important role to play in your health care. We aim to support you and your health goals by complementing your existing care with additional information and coaching.

We are mindful of how busy life can get. A phone-based service eliminates travel time and the monthly appointments can be scheduled for your convenience. We are available Monday to Friday 8am-5pm and after-hours appointments can be accommodated upon request.

The benefits of participating in the program may differ between individuals.

Working with a health coach can help increase your understanding of health factors such as cholesterol, blood pressure, blood glucose, nutrition, and physical activity. This can help you feel more confident in your health management, which can lead to better health outcomes long term.

No. As the holder of an eligible hospital policy The COACH Program is available at no additional cost by HBF as a way to help you manage your health and wellbeing. Participating does not impact the premiums you pay or the benefits you are entitled to under your health cover.

Got more questions?

If you’d like to find out more about The COACH Program, call us on 1300 886 513 or fill out our Health Support Program enquiry form.
Email us to find out more

* Peer reviewed research - The COACH Program

# Vale MJ, Sundararajan V, Jelinek MV, Best JD. Four-year follow-up of the multicenter RCT of Coaching patients On Achieving Cardiovascular Health (The COACH Study) shows that The COACH Program keeps patients out of hospital. Circulation 2004; 110: Suppl: III-801.