Don't hire a vehicle without me

By Sally Grandy

5 minutes

12 June 2019

Hiring a vehicle

Hiring a vehicle is one of the best ways to explore on holiday, but it can also be one of the most costly when things don’t go to plan.

When you purchase travel insurance, you should familiarise yourself with the key inclusions when it comes to claiming on hire car damage and the conditions of your coverage.

You may be driving on dirt tracks, in built-up cities or on the other side of the road, but take practical steps to cover yourself and avoid denting your wallet when you dent the car.

Know your car hire excess

An excess is an amount you agree to pay when a claim takes place. It’s what you will have to pay if you are involved in an accident or if the vehicle is stolen.

Often when you arrange to hire a vehicle, there are different payment plans with the hire company that can increase your daily cost but reduce the excess you would be required to pay.

It is important to note that some travel insurance policies already cover you for this vehicle hire excess, potentially reducing your costs with the hire company.

Provided your travel insurance covers the full amount of your hire vehicle excess, you may want to choose to waive this part of the rental agreement.

“Most people want to get the keys and get away as quickly as they can,” HBF travel insurance spokesperson expert John Martelli said.

“But if you take out travel insurance you may already be covered for any excess,” he said.

It’s always best to hire your vehicle through a reputable, registered company and make sure you adhere to the conditions of the hire agreement.

This will help ensure your travel insurance will cover you for the hire car excess.

When will travel insurance NOT cover your vehicle claim?

To make a valid insurance claim, many insurers will require you to hold a valid Australian motor vehicle licence.

Don’t do anything silly that could jeopardise your cover. Always wear a motorcycle helmet on a scooter or motorbike, for example, and a seatbelt in a car. Don’t go on a scooter in thongs, wear closed shoes, and put on sunglasses to protect your eyes from any gravel or dust that may shoot up from the road.

Under no circumstances drive while under the influence of drugs or alcohol – you’ll not only have to face the police for breaking the law, your cover will be void for any road-related accidents.

It is always best to check with your insurer about your licence requirements before travelling to make sure you are covered.

So, your hire car has been stolen or damaged. How do you make a claim?

File a police report and call your insurer as soon as possible after an accident. Ensure you keep any paperwork, which will include driver information and details of the accident.

It’s also a good idea to take photographs at the scene so that you can supply evidence to support your claim. Remember that you may be required to pay the excess yourself before the travel insurers refund you in due course.

Road collisions and crashes can happen to anyone, so take out cover to give you peace of mind and you won’t be driven to worry on your next holiday.

Get well covered for the journey

We’ll be there to help protect you on your next adventure. Choose from our four travel cover options to suit your destination and budget.

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This article is sponsored by HBF Travel Insurance.
HBF Travel Insurance is issued by Insurance Australia Limited ABN 11 000 016 722 (IAL) trading as CGU Insurance.  HBF Health Limited ABN 11 126 884 786 is an authorised representative of IAL. Any advice provided is general only. Always consider the PDS available from to see if the product is right for you.