Your 3-step guide to accessing elective surgery in Australia

By Ysabel Tang

2 minutes

15 January 2019

Your 3-step guide to accessing elective surgery in Australia

Australia’s health care system is widely recognised as one of the best in the world.

Millions of hospital admissions occur every year, with most patients receiving high quality care in a timely manner. This is thanks in large part to the symbiotic relationship between our public and private hospital systems.

Admissions to public hospitals are triaged to make the most of limited resources. If it’s an emergency, you will be seen straight away.

However, if you need elective surgery you will go on a public hospital waiting list and will be seen based on the severity of your condition relative to other patients.

This is where the private system earns its keep. Private hospitals specialise in non-emergency care and handle around seven in 10 cases of elective surgery.

This eases the pressure on the public hospital system, which handles around nine in ten emergency admissions, according to the Australian Institute of Health and Welfare.

Where you go for treatment—public or private—depends on your situation.

Emergency surgery is surgery which is medically necessary and requires attention within 24 hours, while elective surgery is surgery which is medically necessary but can be delayed for at least 24 hours. Also known as non-emergency surgery.

In an emergency, you will most likely go to the emergency department closest to you—the majority of which are attached to public hospitals.

If you need non-emergency surgery (known as ‘elective surgery’) you can go to a public or private hospital.

While there are many factors that go into this decision, the major considerations are the level of control you want over your experience and the amount of time you can expect to wait for surgery.

Step 1: General Practitioner (GP) Referral

Regardless of whether you ‘go public’ or ‘go private’ for elective surgery, your journey begins the same way: usually with a visit to your local GP.

If they’re unable to treat you and deem your condition requires more care, they will refer you to a specialist.

At this point, you can nominate whether you’d like to be a public or private patient.

Will you be referred to a specialist?

If you present to an emergency department and your situation is considered non-urgent or requires follow-up surgery, you will be referred to a specialist.

Going public

If you opt to go public, your GP will refer you to a hospital, who will then allocate your doctors. The doctors involved in your care will often include trainees.

The time between your first interaction with the health system (visiting your GP) and first seeing a specialist is known as the ‘wait-to-wait’, and is generally the longest part of the patient journey.

Referred to by some in the industry as the ‘hidden wait list’, data on the wait-to-wait is not included in reports on elective surgery waiting times, however, a separate report by the Western Australian Department of Health puts the median ‘wait-to-wait’ across all procedures in the WA public system at just under nine months.

Going private

If you go private, your GP will provide several specialists that you can choose from, or you can request an open referral and do your own research. Alternatively, you can start by choosing a private hospital and the GP will provide a list of specialists that operate out of that hospital.

The time between your first interaction with the health system (visiting the GP) and your first appointment with a specialist is significantly shorter in the private system—usually about two to three weeks.

Step 2: Specialist Appointment

Depending on the complexity of your issue, you may be referred for surgery at your first specialist visit, or you may need multiple consultations.

Once the specialist has diagnosed your issue, they’ll either provide treatment or recommend you for elective surgery.

Going public

If you need surgery, you will be placed on the public hospital waiting list—which is when your ‘official’ waiting time (the time captured in majority of waiting time reports) begins.

Based on the specialist’s assessment of your condition, you will be allocated one of three urgency categories that will help inform how long you wait for surgery.

In Western Australia, there are state government guidelines that suggest an urgency category for every procedure, which is closely aligned to a national guideline; however, these are guidelines only.

If you feel your urgency category has been inaccurately assigned, you can make an appeal through consumer advocacy groups such as the WA based Health Consumers’ Council.

Clinical description
Desirable waiting time
Category 1 - Urgent
  • Has the potential to deteriorate quickly to the point where it may become an emergency
Admission within 30 days
Category 2 - Semi-urgent
  • Causes pain, dysfunction or disability
  • Unlikely to deteriorate quickly
  • Unlikely to become an emergency
Admission within 90 days
Category 3 - Non-urgent
  • Causes pain, dysfunction or disability
  • Unlikely to deteriorate quickly
  • Does not have the potential to become an emergency
Admission within 365 days

These categories represent what the government deems as acceptable timeframes between placement on the public hospital waiting list and receiving surgery.

However, they are also just targets—the time you will actually wait varies significantly between procedures. Variation also occurs for the same procedure at different hospitals.

For example, at a national level, the majority of patients (90 per cent) waiting for a heart bypass in 2016-2017 received surgery within 62 days, while for patients in need of a knee replacement, 90 per cent received surgery within 358 days.

Within WA, 50 per cent of patients on the waiting list to have their tonsils removed received surgery within 29 days at Royal Perth Hospital, while 50 per cent of patients awaiting a tonsillectomy at Rockingham hospital were seen within 368 days. In both cases, another 50 per cent of patients waited longer than that time.

In the public system you cannot choose your hospital and must serve the waiting time for the hospital you have been designated.

As soon as a spot becomes available, you will be contacted with a date for your surgery.