HBF member assistance

We’ve pulled together a collection of information and resources to assist you in accessing the right care and assistance.

At HBF, we're here to help

icon-no-excess-kids Managing members on your policy Life is rarely linear and sometimes we need to add, or remove members from our policy. Find out more
community-sponsorship Financial support If you’re experiencing financial hardship there are ways we can help you. Let's talk
streamlineiconmedicalnotes48x48 Chronic conditions Living with a chronic condition can be hard. HBF can help. Find out how
streamlineiconsmileysmile48x48 Mental health If you’re experiencing any mental health issues, there is support and services available. Find out more
Death in the family Death in the family In the event of someone passing away, we break down what needs to be taken care of when it comes to your health cover. Ask us
others policy Managing another members’ policy You might find there is someone in your life who isn’t able to make informed choices and requires your help to act on their behalf. We're here to help
messages bubble Language and communication Do you need help communicating about or understanding your health cover? We can help. Find out how
icon-super-plus-travel Suspending your cover while overseas You can put your cover on hold so you don’t have to pay premiums while you’re away. Suspensions
mood-question (1) Cancellation member support Questioning your cover? Here’s what you need to know. Cancellation member support

How-to guides

Check out our simple how-to guides to assist you in managing your HBF cover online, anytime.

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More ways we can help

What is a mental health care plan?
Learn more
Supporting someone going through a health challenge
Learn more
3 ways to keep a positive outlook
Learn more

Get in touch with HBF

We'll help you find our best cover that suits your needs.

Call
133 423
Email HBF
Book an appointment
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