Thinking about cancelling your cover?

We know life can get complicated and there may be times when you experience difficulty keeping your premiums up to date. Our customer service team can talk to you about ways to manage your payments and ensure you are on a plan that’s right for your needs. To learn more about managing the cost of your health insurance, or if you are experiencing financial hardship, call us today on 133 423.
Read more on how to save on health insurance.

We want you to have the best health insurance cover for your needs. So here’s why you should stay with us:

• Not for Profit – with no shareholders to pay, our members are our number one priority
• Mix and match our hospital and extras products to create cover that’s right for you
• Experience you can trust – we’ve been helping our members navigate health insurance and the healthcare system for over 80 years

Before you say goodbye, call us on 133 423 to learn more about why you should stay with HBF.

Here are three quick ways to get more value:

1. Use your cover in everyday life, not just to fix you when you’re broken. Here’s a cheat sheet with more than 15 ways to get more value, including special deals, discounts and programs you may not know about.
2. Use the HBF Member Plus network to help minimise your out-of-pocket costs.
3. Change your level of cover to better suit your needs. Try our 3 minute recommendation tool.

 

If you’re going overseas for an extended period of time, you can put your cover on hold so you don’t have pay for your health insurance while you’re away, re-serve waiting periods or be affected by Lifetime Health Cover when you return. For more information, give us a call.

We want you to be absolutely sure that your new health cover is the right fit for you. That's why we give all new members a 30-day 'cooling-off' period, commencing on the start date of your new policy. This means you can cancel within the 30 days and receive a refund on the premiums you've paid, as long as you haven't made a claim.

If you're an existing HBF member and you've changed your level of cover, the 30-day cooling-off period also applies from the date your new level of cover starts. You can return to your previous level of cover and receive a credit for the extra premiums you've paid, as long as you haven't made a claim on your new level of cover.

If you're thinking about cancelling your cover, please contact us.