Death in the family

A death in the family can be overwhelming. Aside from it being an emotional time, there is often paperwork and official matters to attend to. In the event of someone passing away, we break down what needs to be taken care of when it comes to your health cover.

How we can help

If a person on your health policy dies, we can help.

Anyone can notify us of a member’s death. This will trigger a cancellation of the health policy or can sometimes result in an adjustment to the policy’s premium.

On a single policy, any claims or refunding of premiums paid in advance must be authorised by either the executor of the estate or the administrator.

If the person who passed away was the owner of the policy, the new owner of the policy and any other members remaining on the policy, may continue to make claims.

Depending on your circumstances, you may need to also register for the Australian Government Rebate on Private Health Insurance. However, if the member who passed away was entitled to a higher rebate than you, and you are the only remaining adult left on the policy, you may be entitled to retain the rebate at that higher level.

If you have concerns about your cover in the event of your death or that of a member on your policy, please call us on 133 423.

Other resources

There are many useful services and resources that can help those dealing with a death in the family.

Consider the resources below for guidance and support on some of the decisions to make before and following a family member’s death:

It is important to grieve and help others deal with their emotions. Sometimes it is especially helpful to talk to a third party about your feelings.

  • Mental Health Online: free online resources and services to help people recognise and deal with mental health difficulties
  • Lifeline / 13 11 14: 24/7 crisis support and suicide prevention services