Mental health support

If you’re experiencing any mental health issues, there is support and services available. We break down some of the ways we support our members and how your health cover might be able to be used to ensure you get the support you require.

How we can help

Depending on the level of cover, eligible HBF members can receive benefits for Psychology and/or Clinical Psychology treatments. To see if you’re covered for Psychology and/or Clinical Psychology treatments, login to myHBF and view your hospital product sheet.

If you have held hospital cover for 2 months, but you’re not fully covered for psychiatric treatment, you can choose to upgrade your product to be fully covered for psychiatric treatment and HBF will waive the usual 2 month waiting period. This can only happen once in your lifetime.

Recently, HBF introduced temporary benefits for certain Psychology and Clinical Psychology treatments when delivered via phone or video. These temporary benefits end on 31 December 2020.

Other resources and support

Consult the Australian Department of Health for more information on the mental health waiver.

There are many helpful organisations in Australia that offer mental health guidance and services:

  • HealthDirect / 1800 022 222: Australian Government resource offering guidance and information on many health topics, including mental health. Find e-therapy and other health care resources
  • Mental Health Online: free online resources and services to help people recognise and deal with mental health difficulties. An initiative of Swinburne University’s National eTherapy Centre (NeTC) and funded by Australia’s Federal Department of Health
  • Lifeline / 13 11 14: national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services
  • Suicide Call Back Service / 1300 659 467: nationwide service providing professional, 24/7 telephone and online counselling to people feeling suicidal, worried about someone, or who have lost someone to suicide
  • Headspace: helping young people get back on track and strengthen their ability to manage their mental health in the future, in person at over 100 centres across Australia
  • Reachout.com: delivering innovative e-mental health services that enable young people to take control of their mental health and wellbeing