Language and communication

We want our members to understand and get the most from their health cover. If English is a second language or you require a translator when you talk to us, there are a number of ways we can assist you.

How we can help

HBF can assist members who need interpretation services over the phone. If you call in to the Member Contact Centre or go into a branch and require a translator, we will contact the service and help you with your enquiry via the interpreter.

Alternatively, many of our branch staff speak languages other than English. Use our find a branch function and click on ‘More info’ to see if your language is spoken at your local branch.

Other resources and support

Sometimes it is not convenient or possible to secure the services of an interpreter or translator. The CSIRO has developed an app, CALD Assist, that patients can use to communicate in ten different languages with their health providers during medical appointments.

The National Auslan Interpreter Booking and Payment Service provides interpreters for deaf, deaf-blind and hard-of-hearing people and their families who use sign language to communicate and would like an interpreter for private health care appointments.

To learn more or to book an appointment, visit NABS, or call 1800 246 945 or TTY 1800 246 948.

For more on the range of communication options the government provides to people who are deaf, hard of hearing, or speech-impaired, visit Accesshub (formerly the National Relay Service).