Our travel insurance policy covers you for unforeseen events.
If your travel plans are impacted by the eruption of Mt Agung and you purchased your travel insurance policy prior to 29 September 2017, please call our claims line on 1300 559 867 for assistance.
Our claims lodgement line is available 24 hours a day, 7 days a week. Once your claim has been lodged, one of our claims consultants will be in touch to discuss your claim.
HBF travel insurance provides covers for the reasonable costs of additional accommodation and travel expenses so please retain a copy of any receipts for additional costs incurred as a result of the eruption. Alternatively, if you are unable to travel as a result of the eruption the HBF travel insurance policy provides cover cancellation or rescheduling.
All claims lodged relating to volcanic activity will be assessed on a case by case basis.
HBF Travel Insurance Claims: 1300 559 867
Overseas emergency medical assistance: +61 2 8895 0699
Consider the PDS available from hbf.com.au or by calling 133 423 when deciding to acquire or hold this product.
HBF Travel Insurance is issued by Insurance Australia Limited. General advice only.