Media Article

HBF temporarily closes branches across Western Australia

From Monday 1 February, HBF will temporarily suspend face-to-face member service in its branches across Western Australia in response to the State Government’s COVID-19 restrictions announced on Sunday 31 January.
By Lauren Underhill
2 MINUTES
30 January 2021
HBF perth branch

The health of HBF employees and members is our first priority and, as a result, branches outside of the Perth, Peel and South West regions will also close until further notice, as will HBF’s head office in Wellington Street, Perth.

Branch staff will remain available to service members via other channels including phone and online chat. The Member Contact Centre will remain open to take phone calls via 133 423 from 5.00 am to 7.00 pm (WST) on weekdays (and from 6.00 am to 4.00 pm on Saturday).

“I want to reassure our members that we are here to help and updates will be provided in the coming days on our website and social media channels,” HBF Chief Executive John Van Der Wielen said.

“We look forward to re-opening our branches and head office when it is safe to do so.”

HBF’s Melbourne branches are unaffected by these changes.

Contact: Lauren Underhill, HBF Corporate Affairs, CorporateAffairs@hbf.com.au / 0438 925 050

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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