New HBF digital member card
Who needs another card in their wallet? Download the digital member card and use your phone to tap and claim at a HICAPS terminal for your covered extras services.*
From 1 October 2020, most Australians with private health insurance will need to find additional money to retain their cover as premium increases come into effect.
That is not the case for HBF members, with HBF the first and only major health fund to have cancelled its 2020 premium increase for every single member.
The decision to freeze members’ premiums from 1 April 2019 to 31 March 2021 was unanimously endorsed by HBF’s Board in March 2020, in line with the fund’s ethos as a not-for-profit health insurer focused on providing certainty and support for its members during the COVID-19 pandemic.
In contrast, most private health insurers are increasing their premiums from 1 October 2020 after postponing their planned increases for six months.
HBF’s 2020 premium freeze has saved an average of $75 per HBF policy, equating to a total cost to HBF of $37 million. In addition, HBF has implemented a range of hardship measures, including allowing members to apply for up to nine months’ premium relief or suspend their cover without penalty. HBF’s actions have been recognised by CHOICE as the clear market leader.
HBF Chief Executive Officer John Van Der Wielen said he was proud of HBF’s response to the greatest health and financial crisis in a generation that has centred on providing genuine support to members and keeping health cover as affordable as possible.
“These are extraordinary times and access to healthcare is more important than ever. HBF’s response to the COVID-19 pandemic has demonstrated the benefits of being with a not-for-profit health fund that puts its members first, not shareholders,” Mr Van Der Wielen said.
“Our customer loyalty has increased over recent months, which is evidence of the genuine relief and certainty we’ve provided our members through the measures we’ve implemented.
“Not only have we been able to support our members when they’ve needed it the most, we have also focused on finding new ways to give back to the community in these uncertain times.”
HBF’s COVID-19 support measures:
For more detail on HBF’s 2020 premium increase cancellation, please visit our Health Insurance Premium Increase FAQs.
Contact: Lauren Underhill, HBF Corporate Affairs, CorporateAffairs@hbf.com.au / 0438 925 050
We need to confirm your location to show you the correct content, products and pricing.
If you change location, we'll reset your quote and refresh the page to show you the content, products and pricing relevant to your location.