Media Article
HBF’s 2025 Annual Report
Summary
- $2.32bn in group revenue, exceeding last year’s record and enhanced by ongoing growth in our dental and physio businesses
- $1.87bn in claims paid to members, up 1.4% on FY24, with 92.7% of in-hospital medical services provided at no gap
- Provided over 30,000 members with no-gap offers at our dental and physio clinics, up 26.1% on FY24
- Implemented an average premium increase of 2.80%, the lowest among the five largest health funds and below the industry average of 3.73%
- Net profit after tax of $131.2m (FY24: $44.2m), enhanced by strong investment returns of $99.9m (up 32% on FY24)
- Successfully completed our multi-year Transformation Program, modernising HBF’s technology and processes
- Launch of HBF30, a new five-year strategy focused on continued growth of the business nationally and playing a more active role in member health
- Continued to support the community, particularly through our record-breaking HBF Run for a Reason raising over $2 million for 350 charities
HBF Chief Executive Officer Dr Lachlan Henderson said: “In a year defined by ongoing pressures on household budgets, HBF remained firmly committed to delivering meaningful value to our members.
“This included announcing an average premium increase of 2.80% – the lowest among the five largest health funds – an increase in total claims paid, and a focus on providing more no-gap experiences to our almost 1.2 million members.
“The increasing popularity of digital channels highlighted the significance of completing our multi-year Transformation Program in the year, to meet the changing and future needs of our membership base.
“With the successful completion of our Transformation Program, HBF is now positioned to leverage new technologies and deliver even greater value for our members. Our new vision – to create a healthier tomorrow – reflects our commitment to supporting members through a changing health landscape and building on our legacy as a not-for-profit health fund.
“We also launched our new five-year strategy, HBF30, which sets a clear direction for the business over the next five years – to further grow our membership base nationally, play a more active role in our members’ health, and empower our people.
“Looking ahead, our goal is simple – whether through new products, expanded wellness services, or smarter technology, we want to be a trusted partner at every stage of our members’ health journey.
“Our focus will also remain on keeping member premiums and out-of-pocket costs as low as possible, while continuing to support the hospital providers and health practitioners who deliver these services.”
Download the Annual Report