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Access and manage your policy with the HBF Health app

With the HBF Health app you can take your health cover with you anywhere. Use the app with your myHBF login details and access your policy information and make a claim on-the-go. It’s your policy in your pocket!

Monitor your usage

See what extras you are covered for and access your limits

Use the extras benefits and limits to see what you’re covered for, your annual limit and view your remaining benefits for the calendar year.

Instant access

Take your health cover with your anywhere

Access your policy information to see what you are covered for, your products and who’s covered under your policy.

Simple claiming

Send your health claims in a “snap”

Start a new health claim in seconds. Answer a few questions, upload your receipts and let us do the rest.

Biometric login

Log in using your face or fingerprint

If you have set up biometric login on your device you can now log into the HBF Health app using your fingerprint or your face.

If you are registered for myHBF, you can use your existing myHBF login to access the app. If you haven’t registered for myHBF you can either do this directly through myHBF or through the app. Once you have registered and set your password you will need to re-open the app and login.

If your app isn’t working check the Apple Store or Google Play to make sure that your phone and operating system meet the minimum requirements. If that isn’t the issue try deleting the app and re-installing it.

Health claims take 3 to 5 days to be processed. Once you have submitted a claim you will receive an email confirming the submission.

Online claiming is only available to the policy owner and partner who may submit claims for anyone listed on their policy. Note. (Dependants with authority to submit claims will not be able to use online claiming and must use other claiming methods. )

The email confirmation with the statement of benefits will be sent to the policy owner and attached to the owner's myHBF. Note.  (This is the case even if the partner submits the claim.)

Providers cannot lodge an online claim on behalf of a member.

Scanned copies or photographs of accounts can be submitted in PDF, GIF, PNG or JPEG formats. The maximum individual file size is 6.5mb, and maximum total upload size is 7.5mb.

Note: You will be sent an email confirmation once you submit the claim.

You must have an extras product to see this feature. If you do have an extras product and are still serving waiting periods you will see reduced information. The full set of information will become available as soon as your waiting periods have been served.

You must have a compatible phone where you have set up fingerprint identification or face identification. Once you have logged into the app using your myHBF login details you will be prompted to use face or fingerprint identification. This information is stored on your device and can be enabled through the app. If you decide that you no longer want to use face or fingerprint identification simply visit settings within the app and turn it off.

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