Online claiming is only available to the policy owner and partner who may submit claims for anyone listed on their policy. Note. (Dependants with authority to submit claims will not be able to use online claiming and must use other claiming methods. )
The email confirmation with the statement of benefits will be sent to the policy owner and attached to the owner's myHBF. Note. (This is the case even if the partner submits the claim.)
Providers cannot lodge an online claim on behalf of a member.