FREQUENTLY ASKED QUESTION

When will I receive my certificate for my Overseas Health Cover?

See more FAQs in

 Health insurance explained

Overseas Visitors cover

You’ll receive your policy certificate once your policy has been set up and payment has been processed. In most cases, this is sent by email shortly after you complete your purchase.

You can also access your certificate anytime by logging in to your online account. If you don’t receive it or need it urgently (for visa or compliance purposes), contact HBF and they can resend it for you. 

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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