Help Centre
Information for health providers
Learn more about HBF’s provider arrangements, who can register and how to join.
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Frequently asked questions
Find quick answers to our providers' most commonly asked questions.
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If I register for the Full Cover 'No Gap' agreement, will I need to adhere to this arrangement for all HBF patients?
Yes, our full cover agreement does not allow for you to opt in/out on a patient by patient basis. You will be required to adhere to the agreement for all eligible members.
Eligible member means any HBF member with HBF hospital cover (including overseas visitor cover) who:
- is up to date with their premiums at the time a service is provided;
- has served all required waiting periods;
- receives a service that is covered under their policy; and
- is admitted.
Who is eligible for HBF Medical Gap coverage?
You can access the agreements for any HBF member with Hospital cover (including Overseas Visitors cover) provided:
- They are up to date with their premiums at the time of service/treatment.
- They have served any necessary waiting periods.
- The service/treatment received is covered under their policy.
- They are admitted to and the service/ treatment is provided at a licensed private hospital or day hospital facility.
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