HBF overseas travel insurance sales suspended

HBF has suspended all new sales of travel insurance policies for overseas travel until further notice. Domestic travel insurance policies can still be issued by calling us on 133 423. For more information on why we’ve made this decision please see our media release here.
View our Coronavirus service message and FAQ’s here.
If you get sick or injured

We’ll provide cover for the ambulance, hospital and surgery*.

If your things are lost or stolen

We'll provide cover for lost or stolen luggage, cameras, clothes and more*.

If there’s an emergency

We're available on the phone 24/7, no matter where you are in the world, to help you out in the moments that matter.

Your travel insurance, your way

Conditions apply to all cover types. Please download the Product Disclosure Statement (PDS) for full terms and conditions.

Australian holidays

Holidaying at home? Choose from two domestic travel plans depending on how much cover you would like for your next trip within Australia*:

  • Australian Domestic: Cover for cancelled or rescheduled travel plans due to unforeseen circumstances, accidental death and disability, certain emergency expenses, and cover for damaged or lost luggage and travel documents.
  • Domestic Cancellation Only: A basic cover option for travel within Australia, if you would just like to be covered for cancellation or rescheduling of your trip for reasons beyond your control.

Ski / Snowboarding holidays

Hitting the slopes? Get peace of mind with our optional ski and winter sports cover, which can be added to any Australian Domestic Plan. You can get:*

  • Cover of costs for hiring your skis or board if yours is damaged in transit
  • Medical cover if you have a skiing accident
  • Cover for certain emergency dental expenses
  • Replacement of your snow equipment if yours is lost, damaged^ or stolen

Optional extra cover for valuables

An add-on level of protection to any of the above policies to help protect certain specified valuables that you’re taking away with you. We can cover the replacement of items such as#:

  • Cameras
  • Jewellery
  • Bicycles^
  • Ski and snowboarding gear^
  • Golf clubs^

Common questions

Got questions about travel insurance? We’ve got answers

If you need to cancel your flights due to unforeseen circumstances, we’ll reimburse you the purchase cost*. If you used frequent flyer points, we’ll pay you the value of those points. If your flights are delayed or interrupted for over 6 hours outside of your control, we can cover additional accommodation, meals and expenses incurred while you wait.

We cover 44 pre-existing medical conditions, as listed in the Product Disclosure Statement (PDS), at no additional cost. To find out if your condition is covered, we’ll ask you questions when you get a quote. If your condition is not on the list, you may need to complete a medical assessment.

Call us for assistance on 133 423

The maximum amount we will pay for luggage depends on the level of cover purchased. You can choose to increase this level by specifying individual items on your policy (at an additional premium cost).

Yes, provided you are less than 24 weeks pregnant, it is a single pregnancy, there are no unexpected complications and your pregnancy was not medically assisted.

If your pregnancy was medically assisted or there are complications, you will need to complete a medical assessment to determine if cover is available.

If you are more than 24 weeks pregnant, you won’t be covered for any medical treatments required due to your pregnancy. Please check with your doctor before arranging travel plans.

If you are a temporary resident of Australia with an Australian Visa, you can still get travel insurance. (We do not cover temporary residents on tourist or working holiday visas.) Please see the Product Disclosure Statement (PDS) for eligibility and further information.

Make a claim 24/7, anywhere in the world