COVID-19 member updates
Department of Health advice
Wash your hands
Coughing or sneezing
Keep your distance
COVID-19 information
In light of COVID-19 infections across the country, hospitals and some other medical facilities may be required to screen and test patients for COVID-19 via a RAT on the date of admission in line with State Government guidelines.
In all instances where a charge has been applied, we expect the following minimum standards to be applied:
- Each member is provided with clear guidance on preadmission requirements before presenting at the hospital for admission;
- Members are provided with choice as to whether they supply their own test; and
- If fees are charged for provision of a RAT kit that these fees are reasonable and does not exceed $20.
Public hospitals will not charge for testing.
If you’re an eligible member* and are experiencing financial hardship, we're here to help. We have these support measures in place:
- If you are in receipt of the JobSeeker payment:
- AND have been a member for 1+ years: you may be eligible to suspend your policy for up to 15 months depending on your length of membership with us.
- AND have been a member for 3+ years: you may be eligible for up to 9 months of complimentary cover, depending on your length of membership with us.
- If you are not receiving the JobSeeker payment:
- AND have been with us more than 1 month*: you may be eligible to suspend your policy for up to 6 months.
Just give our friendly Member Contact Centre a call on 133 423 and they will happily help discuss your options with you.
Accessing health services through phone or video
We want to ensure we are there for our members in the moments that matter.
That's why we have introduced benefits for certain Psychology, Clinical Psychology, Physiotherapy, Occupational Therapy, Speech Therapy, Dietetics, Nutrition and Exercise Physiology treatments when delivered via phone or video (also known as telehealth treatments).
Normal waiting periods, exclusions, benefits and limits apply.
