Security upgrades for members
To help keep your health information safe, we’ve introduced 2-step verification for myHBF and the HBF App.
What is 2-step verification?
Also known as multi-factor authentication, 2-step verification is a security measure that requires a member to complete two ‘steps’ to verify their identity to access myHBF or the HBF App.
Frequently Asked Questions
Learn more about 2-step verification and how it works
What is a one-time passcode?
A one-time passcode is a unique combination of numbers generated by HBF that is sent to you by SMS or email. The one-time passcode can only be used once and expires five minutes after it has been generated.
Why has HBF introduced 2-step verification?
The protection of your sensitive health information is our top priority. 2-step verification strengthens the security of myHBF and the HBF App and reduces the likelihood of unauthorised access to your information.
Is a one-time passcode required every time I log in?
When accessing myHBF, you’ll be sent a one-time code every time you log in using your member number and password.
If you use the HBF App and have biometrics enabled (face or fingerprint), you’ll only be asked to enter a one-time passcode when setting up 2-step verification for the first time on your device.
I already use biometrics to log in to the HBF App. Do I also need to use a one-time passcode to log in?
If biometrics is enabled on your device, you’ll only need to use a one-time passcode once when 2-step verification is first enabled. After that, a one-time passcode will not be required to log in to the HBF App.
I don’t have a smartphone or mobile phone. Can I still use 2-step verification?
Yes. You can use 2-step verification by linking an email address to your account. For support, get in touch with our team by calling 133 423 or visit a branch.
How long does it take for the one-time passcode to come through by SMS or email?
You should receive your one-time passcode instantly, however factors such as the quality of your internet connection and mobile signal strength may impact how long it takes to receive your one-time passcode.