Claims

You can submit your claims to HBF by:

• Opening the HBF App
• Logging in to myHBF
• Visiting your nearest branch
• Returning a claim form by mail to HBF, GPO Box 1440, Perth WA 6845

Benefits for telehealth services are the same as the benefits you would ordinarily be entitled to for face-to-face services and are subject to waiting periods and limits. Out-of-pocket costs may apply.

Please be aware that benefits are not payable by HBF if:

• Medicare benefits are payable for the treatment; or
• The requirements for telehealth benefits to be paid are not satisfied. See requirements.