Help Centre
Claims
Your guide to making a claim, from what to do first to the easiest ways to get your benefit back.
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Frequently asked questions
Find quick answers to our members' most commonly asked questions.
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How do I claim at HBF Physio?
You'll be able to claim electronically at your HBF Physio clinic. Simply swipe your HBF member card when you pay and HBF will pay HBF Physio directly, on the spot. You will only have to pay the difference between the fee charged and the benefits available to you based on the cover you hold.
What will I get back when I claim for treatment at HBF Physio?
The amount you can claim back on physio services you receive depends on the benefits and annual limits available on your cover.
Before receiving any treatment, you should contact us or go to myHBF for a health benefit quote, so you know how much you’re covered for, the benefits you’ll receive and any out-of-pocket expenses.
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