FREQUENTLY ASKED QUESTION

Can I claim without an HBF member card?

Yes. If you forget your card on the day of treatment, you may be able to access your digital member card via the HBF App. If you don't have access to either your physical or digital member card, you can pay the provider upfront and submit your claim by:

• Opening the HBF App
• Logging in to myHBF
• Visiting your nearest branch
• Returning a claim form by mail to HBF, GPO Box 1440, Perth WA 6845