Managing an existing policy

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

You’ll receive a one-off payment equal to any unused Gap Saver benefits. This will happen from 14 December and may take 5-7 business days to process, depending on your bank.

To avoid payment delays, check your direct credit details are correct in the HBF App or myHBF to view your current accrued benefit.

You can continue to accrue and claim Gap Saver benefits until 12 December on eligible out-of-pocket costs. Log in to the HBF App or myHBF to view your current accrued benefit.