Managing an existing policy

Unless they opt-out, any member 18 years old or over, with HBF hospital cover, who has had a recent in scope hospital admission within WA is considered eligible to be part of the HBF Patient Pulse program.

HBF will be using hospital admissions data from 1st November 2024. This means that if you were discharged from hospital after 1 November 2024 and do not opt out, you may be asked to participate.

We are proud to be working with our partner, Voice of the Patient, to deliver the HBF Patient Pulse program. Our partner is an independent organisation which partners with several world-renowned health outcome organisations, utilising the most up to date and relevant outcome measurement tools.

When an eligible HBF member has a hospital admission, we share the information with our partner who use advanced technology to then send the appropriate questionnaires for that admission. As PROMs measure outcomes, several surveys are sent following discharge to capture feedback over the key period of recovery.

Look-out for the survey email from around 4 weeks after you have returned home from hospital.

Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are tools used to capture patients' perspectives on their care and the outcomes of their treatments.

A PREM focuses on aspects such as the quality of communication with healthcare providers, the environment of care, and overall satisfaction. A PROM assesses the effectiveness of treatments from the patient's viewpoint, including aspects such as physical function, emotional well-being, and quality of life.

If at any point you do not want to participate in the HBF Patient Pulse program, you can choose not to respond to the invitation or not receive future invitations by opting out of receiving 'Ideas and Input' communications either through related correspondence or via the Member Communications Preference Centre in the MyHBF portal.

From 4 March 2025, we will no longer have an agreement with the Healthscope Hospital group. This means if you choose to be treated at one of the hospitals below you may experience higher out-of-pocket costs for any new treatments effective 4 March 2025.We encourage you to discuss any concerns in relation to this with your treating specialist to understand if they can facilitate admission at an alternative hospital to avoid any out-of-pocket costs.

You can find alternative Member Plus hospitals that have arrangements with us at hbf.com.au/use-cover/find-a-provider.