Managing an existing policy

From 4 March 2025, we will no longer have an agreement with the Healthscope Hospital group. This means if you choose to be treated at one of the hospitals below you may experience higher out-of-pocket costs for any new treatments effective 4 March 2025.We encourage you to discuss any concerns in relation to this with your treating specialist to understand if they can facilitate admission at an alternative hospital to avoid any out-of-pocket costs.

You can find alternative Member Plus hospitals that have arrangements with us at hbf.com.au/use-cover/find-a-provider.

We regularly review our agreements and seek opportunities to grow our hospital network while ensuring we balance the long-term sustainability of our organisation.

We encourage you to discuss any concerns in relation to hospital admissions with your treating specialist to understand if they can facilitate admission at an alternative hospital to minimise any out-of-pocket cost.

If you are currently undergoing any other course of treatment (excluding emergency admissions), you will remain covered until 4 September 2025 or until your course of treatment is concluded. Additionally, all pre-booked maternity services will continue to be covered by the agreement with Healthscope for nine months post termination of the agreement.

We recommend you contact us for a benefit quote prior to commencing any treatment so you know what’s covered and understand any out-of-pocket costs you may incur.

Let your doctor know that Healthscope has ended its agreement with the Australian Health Services Alliance (AHSA), which impacts AHSA member funds, including HBF.

Ask your doctor about alternative hospitals to avoid out-of-pocket costs. If you prefer to stay with the Healthscope hospital, ask about expected out-of-pocket costs so you can make an informed decision.

You can find alternative Member Plus hospitals that have arrangements with us at hbf.com.au/use-cover/find-a-provider.

There are transitional arrangements for all pre-booked services to ensure that you will not be affected by the Healthscope agreement termination. All pre-booked maternity services are covered by the agreement for nine months post termination. All other pre-booked services (except emergency admissions) are covered by the agreement until 4 September 2025 or until your course of treatment is concluded. 

We recommend that you obtain a benefit quote from us prior to commencing any treatment so you know what’s covered and understand any out-of-pocket costs.

On 22 November 2024, Healthscope announced it was terminating its agreement with the Australian Health Services Alliance (AHSA), affecting AHSA member funds including HBF.  This agreement covers HBF in all states except in WA, where a separate Healthscope agreement exists.  The termination is effective from 4 March 2025.