Managing an existing policy

myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:

• HBF member number
• Name
• Date of birth
• Email address

Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.

The HBF App can be accessed using your myHBF login details.

If you don’t already have a myHBF account, you can sign up directly through myHBF or via the HBF App. Once you have registered and set your password, you will need to re-open the app and login.

From 4 March 2025, we will no longer have an agreement with the Healthscope Hospital group. This means if you choose to be treated at one of the hospitals below you may experience higher out-of-pocket costs for any new treatments effective 4 March 2025.We encourage you to discuss any concerns in relation to this with your treating specialist to understand if they can facilitate admission at an alternative hospital to avoid any out-of-pocket costs.

You can find alternative Member Plus hospitals that have arrangements with us at hbf.com.au/use-cover/find-a-provider.

We regularly review our agreements and seek opportunities to grow our hospital network while ensuring we balance the long-term sustainability of our organisation.

We encourage you to discuss any concerns in relation to hospital admissions with your treating specialist to understand if they can facilitate admission at an alternative hospital to minimise any out-of-pocket cost.

If you are currently undergoing any other course of treatment (excluding emergency admissions), you will remain covered until 4 September 2025 or until your course of treatment is concluded. Additionally, all pre-booked maternity services will continue to be covered by the agreement with Healthscope for nine months post termination of the agreement.

We recommend you contact us for a benefit quote prior to commencing any treatment so you know what’s covered and understand any out-of-pocket costs you may incur.

There are transitional arrangements for all pre-booked services to ensure that you will not be affected by the Healthscope agreement termination. All pre-booked maternity services are covered by the agreement for nine months post termination. All other pre-booked services (except emergency admissions) are covered by the agreement until 4 September 2025 or until your course of treatment is concluded. 

We recommend that you obtain a benefit quote from us prior to commencing any treatment so you know what’s covered and understand any out-of-pocket costs.