FREQUENTLY ASKED QUESTION

What is covered by HBF Ambulance Care?

With Ambulance Care, you will be fully covered for the cost of non-urgent ambulance services (by road) when provided by an HBF approved ambulance provider.

Non-urgent ambulance services include transport from home to the hospital and transfers between hospitals. Call-outs are also covered, regardless of whether or not you are transported to hospital.

Ambulance Care does not cover all ambulance services, such as: air ambulance services, transport between a public hospital to your home (including transport from all emergency departments to your home), and transport not provided by ambulance.