FREQUENTLY ASKED QUESTION

I've received written estimates from each of my doctors. Do I need to contact HBF?

No. Once you have received your written estimate of medical fees from all doctors, surgeons and specialists providing treatment to you, you do not need to contact HBF to confirm your out-of-pocket expenses for these medical fees.

You should contact us if you need to:

• Confirm that your treatment is included in your hospital cover and that you have served all applicable waiting periods.
• Confirm whether you will need to pay an excess, and whether your hospital is a Participating Hospital; you may have significant out-of-pockets if your hospital is not a Participating Hospital.
• Ask any other questions relating to your health cover.

Prior to your treatment, always ensure your Medicare card is up to date.