FREQUENTLY ASKED QUESTION

What happens after I submit a health claim?

Once submitted and we receive all the paperwork, your claim will be processed within ten business days. We’ll contact you by email or mail to let you know if your claim has been approved and, if applicable, how much we’ll be paying towards your claim.

If approved, you can expect the funds to be deposited into your nominated bank account within two business days.

Note: If you made a claim on-the-spot using HICAPs, your benefit was automatically deducted from the provider’s fee.