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Frequently asked questions
Find quick answers to our members' most commonly asked questions.
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How do I make a claim?
If you need to make a claim after going to hospital or you couldn’t claim on the spot for an extras service, follow our simple how-to-guide to make a health claim online or through the HBF App.
For additional tips on hospital or medical claims, please visit our claims help page.
How long does a health claim take to be processed?
Health claims are processed within 7-10 business days. Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.
How long does it take for a health claim to be processed through the HBF App and myHBF?
We process online claims within 7-10 working days. Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.
What happens after I submit a health claim?
Once submitted and we receive all the paperwork, your claim will be processed within ten business days. We’ll contact you by email or mail to let you know if your claim has been approved and, if applicable, how much we’ll be paying towards your claim.
If approved, you can expect the funds to be deposited into your nominated bank account within two business days.
Note: If you made a claim on-the-spot using HICAPs, your benefit was automatically deducted from the provider’s fee.
Where can I see my claims history?
Helpful articles
Learn how to submit claims for your covered services.
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Find a provider
Search for HBF approved hospitals, specialists and providers near you.
Make a Claim
To help make the claiming process as easy and quick as possible, here's a few things to check before you start a new online health claim.
How to check if you’re covered
Get the most from your HBF health membership by knowing exactly what you’re covered for.
Gold Hospital Elevate: Travel and accommodation benefits
Travel and accommodation benefits are covered under HBF Gold Hospital Elevate.
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