Claims

If you need to make a claim after going to hospital or you couldn’t claim on the spot for an extras service, follow our simple how-to-guide to make a health claim online or through the HBF App.

For additional tips on hospital or medical claims, please visit our claims help page.

Health claims are processed within 7-10 business days. Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.

We process online claims within 7-10 working days. Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.

Once submitted and we receive all the paperwork, your claim will be processed within ten business days. We’ll contact you by email or mail to let you know if your claim has been approved and, if applicable, how much we’ll be paying towards your claim.

If approved, you can expect the funds to be deposited into your nominated bank account within two business days.

Note: If you made a claim on-the-spot using HICAPs, your benefit was automatically deducted from the provider’s fee.

Online claiming is only available to the policy owner, partner of the policy owner or a member who is an authorised representative and has been assigned authority to manage another member's policy. These members can submit claims for both themselves and other members on their policy.

Note: Dependants with authority to submit claims are not able to use online claiming and must use other claiming methods.

The email confirmation with the statement of benefits will be sent to the policy owner and attached to the owner's myHBF. Note: This is the case even if the partner submits the claim.

Providers cannot lodge an online claim on behalf of a member.