FREQUENTLY ASKED QUESTION

How do I update my communication preferences?

See more FAQs in

 Managing an existing policy

Update details

When you become an HBF member, we'll ask whether you'd like to receive policy-related communications electronically or by mail. These messages are the essential things you need to know about your cover, like tax statements and policy changes.

If you don't nominate either, your preference will default to mail. You can easily change to email communications at any time for a fast, secure and paper-free way for us to contact you, by:

  • Visiting myHBF
  • Calling us on 133 423
  • Ticking the box when you complete an application form to change your cover

HBF might also contact you (by phone call, text or email) about exclusive member benefits, insurance products and health services we think you might be interested in. You can opt-out of receiving marketing information from HBF by logging into myHBF. Don't worry, important notifications about your health cover won't be affected by this change.