FREQUENTLY ASKED QUESTION

What Are Patient-Reported Experience and Outcome Measures?

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Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are tools used to capture patients' perspectives on their care and the outcomes of their treatments.

A PREM focuses on aspects such as the quality of communication with healthcare providers, the environment of care, and overall satisfaction. A PROM assesses the effectiveness of treatments from the patient's viewpoint, including aspects such as physical function, emotional well-being, and quality of life.

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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