FREQUENTLY ASKED QUESTION

What is the member eligbility criteria for telehealth services?

You need to check if your extras health cover includes the relevant treatment type. For example, you must have cover for Physiotherapy if you wish to claim for Physiotherapy telehealth treatment.

You also need to have satisfied any relevant waiting periods and not reached your annual limit for the relevant treatment type for HBF benefits to be payable. In addition, please ensure your invoice meets the Telehealth Account Requirement including duration of sessions.

To find out if you're eligible to receive benefits for certain telehealth treatments or to check what your limits are, you can go to myHBF or call us on 133 423. Out-of-pocket costs are likely to apply.