Health insurance explained

To be able to claim on telehealth treatment, your extras health cover must cover you for the relevant treatment type. For example, you must have cover for Physiotherapy if you wish to claim for physiotherapy telehealth services. You also need to have satisfied any relevant waiting periods and not have reached your annual limit for the relevant treatment type for HBF benefits to be payable.

To find out if you can receive benefits for certain telehealth treatments or to check what your limits are, simply login to the HBF App, visit myHBF or call us on 133 423.

Learn more about HBF health insurance.

You need to check if your extras health cover includes the relevant treatment type. For example, you must have cover for Physiotherapy if you wish to claim for Physiotherapy telehealth treatment.

You also need to have satisfied any relevant waiting periods and not reached your annual limit for the relevant treatment type for HBF benefits to be payable. In addition, please ensure your invoice meets the Telehealth Account Requirement including duration of sessions.

To find out if you're eligible to receive benefits for certain telehealth treatments or to check what your limits are, you can go to myHBF or call us on 133 423. Out-of-pocket costs are likely to apply.

Telehealth is the method of delivering health care or health education through a phone call or videoconference.

We have partnered with Updoc to give HBF members access to an experienced network of Australian-based medical doctors and nurse practitioners at a discounted rate.

As part of our partnership with Updoc, eligible members can access a discount on telehealth consultations with an Updoc Partner Doctor by using the unique HBF link available in the HBF App or myHBF. HBF members are not required to submit a claim to receive the discount.

Updoc does not provide telehealth services for extras treatments.

Eligible HBF members can access 65% off Priority Telehealth consultations and 20% off Updoc Pro subscriptions via a unique link available within the HBF App or myHBF. Discount is provided by Updoc and subject to Updoc’s terms and conditions. Offer is subject to change.