FREQUENTLY ASKED QUESTION

I have not received my benefits. How long will it take to process my claim?

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 Information for health providers

HBF Providers

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There is a large backlog of claims, with current processing times being x days.

Please do not re-submit your claims. We are working hard to get through the backlog as quickly as possible and we appreciate your patience.

HBF provides health insurance products in Western Australia, South Australia, Victoria, Tasmania, New South Wales, Australian Capital Territory, Queensland and Northern Territory.

We acknowledge the Traditional Owners of the lands and waters where we live and work. We want to play our part in ensuring that our shared presence brings genuine benefit to First Nations people. View our Reconciliation Action Plan to learn more.

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